Privacy Policy

Lemongrass Day Spa Policies & Procedures

At Lemongrass Day Spa, our goal is to provide every guest with an exceptional spa experience. To ensure fairness, respect our therapists’ time, and accommodate as many guests as possible, we ask that all guests review the following policies before scheduling an appointment.

Appointment Scheduling

Appointments are scheduled based on therapist availability. While we are happy to accommodate same-day appointments whenever possible, same-day and walk-in appointments cannot be guaranteed. We encourage guests to schedule in advance, especially for weekends, holidays, and when redeeming gift cards.

Cancellation & Rescheduling Policy

Your appointment is reserved exclusively for you.

If you need to cancel or reschedule your appointment, you must notify Lemongrass Day Spa no later than 2:00 PM the day before your scheduled appointment.

Cancellations made after 2:00 PM the day before your appointment will be charged 100% of the scheduled services.
Day-of cancellations will be charged 100% of the scheduled services.
No-shows will be charged 100% of the scheduled services.
If multiple services are scheduled, you are responsible for the full value of the entire appointment.

Appointment Reminder Policy

As a courtesy, Lemongrass Day Spa may send appointment confirmations and reminder emails or text messages. These reminders are provided as a convenience only and are not guaranteed.

If you do not receive a reminder, you are still responsible for remembering and arriving for your scheduled appointment. Failure to receive a reminder does not waive or change our cancellation or no-show policy.

Gift Card Policy

All gift cards are valid for six (6) months from the date of purchase. The expiration date is printed on the back of every gift card.

Our gift card software automatically expires gift cards on the expiration date. Once expired, gift cards cannot be extended, reactivated, or overridden.

Gift cards do not guarantee appointment availability. Because appointments are scheduled based on therapist availability, we encourage guests to schedule well before their gift card expires. If we are fully booked prior to the expiration date, we are unable to create appointments that are not available or extend an expired gift card.

Gift Card Redemption

Gift cards may be used to reserve your appointment and are subject to our cancellation and no-show policy.

To redeem your gift card at the time of your service:

Physical gift cards must be presented at check-in.
Online gift cards must be printed and presented at check-in.

If a gift card is not presented at the time of service, guests may be required to pay for the service and redeem the gift card at a later date once the original gift card is presented.

Gift Cards, Account Credits & Cancellation Policy

Gift cards, online gift cards, gift certificates, account credits, and spa credits are all subject to the same cancellation and no-show policy.

If you cancel after 2:00 PM the day before your appointment, cancel on the day of your appointment, or fail to arrive for your appointment, your gift card, account credit, or spa credit will be applied toward the full value of your scheduled services.

Donation Cards

Donation cards are subject to the following restrictions:

Must be redeemed before the expiration date printed on the card.
Valid Monday through Thursday only.
Must be booked with the therapist listed on the donation card.
Cannot be transferred, extended, or exchanged for cash.

Late Arrivals

Guests arriving late may receive an abbreviated service so that the next scheduled guest is not delayed. The full service fee will still apply.

Policy Acknowledgement

By scheduling an appointment, purchasing or redeeming a gift card, using an account credit, or accepting a donation card, you acknowledge that you have read, understand, and agree to all Lemongrass Day Spa policies.

These policies are applied consistently to every guest and help us respect the time of our therapists while providing the best possible experience for all of our clients.

Thank you for choosing Lemongrass Day Spa. We appreciate your understanding and look forward to serving you.

Who we are

Our website address is: https://lemongrassdayspaonline.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.