For spa services, please check in 10 minutes prior to your appointment. Present your gift certificates, coupons, or special offers at the time of check-in.
Your appointments are reserved exclusively for you! As a courtesy to our guests please cancel or re-schedule as requested. If you must cancel or change your appointment for individual spa services, you are required to call no later than 2 PM the day before the appointment to avoid being charged and losing the service. Late cancellations will be charged 100% fee. Gift certificates will be voided and no shows will be charged 100% of the service fee.
Donation Cards expire 3 months from date of the event; Booked Monday-Thursday ONLY; Can ONLY be booked with the Therapist listed on the card.
We accept all major Credit Cards, Cash, and Lemongrass Day Spa Gift Cards.
* Please note that all gift cards have a six-month expiration date.
*All Gift Card and Voucher purchases are non-refundable.
Cell Phones and Pagers
Please respect the relaxing atmosphere of our spa by ensuring that your device has been placed on silent or turned off.
Please inform your service provider if you are pregnant, have high blood pressure, a heart condition, or any other medical conditions/prescription medication that may be contra-indicated for massage, skincare, or heat therapies.
We kindly ask that guests be at least 16 years of age to enjoy our services on our spa menu. All children under 16 years old must be accompanied by an adult. A separate children’s menu is available upon request for Princess Parties, Rockstar Parties, and Daisy Girl Parties.
Robe and Slippers are always provided when receiving multiple services. You can request a Robe and Slippers for a fee.
*Please remember this spa is a smoke-free environment.